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Services

No two customers have the same requirements. each and every customer is valued and is treated as an individual, with a service specifically tailored to meet their precise needs.

Our technology awareness is high. And, having assessed job specific software products, that appeared incomplete, we concluded, to produce our own bespoke management system offering our clients a more comprehensive service and allowing enhancements to be made as and when our client’s requirements change. A simple but thorough system designed to eliminate confusion and offer very clear and concise information.

Retrieval and Transport Services

C.S.M retrieval services are structured to allow you access to any item you have stored. You choose your retrieval speed, standard retrieval (24 hours), or Rapid Retrieval (2 hours). For security purposes, it is preferred that only authorised representatives are able to place retrieval requests. A list of specimen signatures is required upon commencement of a new account.

On receiving a request C.S.M staff will check for proper authorisation before proceeding. Details of each request are entered onto the computer system and computer records updated. The material is picked and then taken to the despatch area for checking before loading.

Document Destruction

C.S.M provide retention scheduling, the system will automatically notify you of any pending destruction 30 days prior to the due date.

C.S.M can give you the confidence that all sensitive material due for destruction is secured in our destruction compound, to await shredding and pulping. Once destruction has taken place, we will confirm this and issue a certificate of destruction.

If you have any special requirements, just ask, we’re easy to talk to and very flexible.

CSM Service Guarantee

Whether you require high-level box management, individual file management, urgent retrievals, or certified document destruction, so confident are we of meeting your requirements that we offer a unique, no contract, trial storage facility to allow you to examine our procedures and service before entrusting your complete archives to us.

Once your decision is made we will ensure that the transition from your current facility is a simple and stress free procedure. CSM have performed this activity for many organisations. We have many clients who will be delighted to provide references upon request.

Further testimony to the confidence we have in our procedures is simply that, should we ever fail to fulfil our service obligations, we will provide you with one-month free service.

Our business Development Managers Nicky Morton & Lee Harris will be pleased to discuss issues relevant to your situation in an informal, no-obligation meeting at your convenience. CSM are proud of their reputation for putting the customer first in every area of our operations. We feel that this attitude contributes enormously to our success and to the success of the customers we serve.